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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Returns & Refunds

This form only serves the goods purchased from website www.Zegna.cn and Zegna Wechat Store and in China in local Currency (RMB)

Subject to our Terms & Conditions, you are entitled to return products if you change your mind within thirty (30) calendar days of receiving the products.

To Process a return, just follow these simple steps:

1. Make sure the products have not been used, worn, altered, washed or damaged and that they have the identification tag with the disposable seal still attached.

2. All goods should be returned in their original and unused condition (with all original packaging, i.e.: dust bag and box etc.), with all labels and the disposable seal still attached. If any of the original packaging, labels and disposable seal has been removed, the goods will be considered used. Sealed products (for example, underwear, swimwear and fragrances) opened following delivery will be considered unreturnable, as such products are unsuitable for return due to health or hygiene reasons, or the quality/value of such products could be changed/devalued after being unsealed.

3. Please call Zegna contact center (400-626-8989 during working days: Mon - Fri from 9AM to 7PM) and follow the steps that Zegna contact center guide you on return.

4. Prepare the product(s) in original package and sealed with the tape Zegna provided you in the original delivery and pass the parcel to the courier Zegna Contact Center assigned to you. If you already applied the invoice per your purchase, please ensure your original invoice would be returned with the goods to Zegan together, or your refund would be rejected.

You are also entitled to return products ordered to an Ermenegildo Zegna store (Please refer to In-Store Returns Page), for a maximum of thirty (30) calendar days following the date of delivery.

Ermenegildo Zegna has the sole discretion in determining whether products are in original condition when returned to us.

Within seven (7) days from the time we receive the parcel, all returned products will be checked by Ermenegildo Zegna, and we will send you an email confirming acceptance of the returned products and the refund due to you and arrange the refund to you. Or if in the case of a denied return you will be notified of the reason and the package returned to you. Please note that various payment providers have different processing times for refunds and it may take a number of working days for refunds to be processed back to your original form of payment.

Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.

We do not accept exchanges or provide refunds for purchases made in Ermenegildo Zegna stores via this return process. All purchases made in an Ermenegildo Zegna Store should be returned to one of our stores.

For more information on our returns policy please refer to www.zegna.cn

For assistance, email Customercare.gcr@zegna.com or call 400-626-8989 during working days: Mon - Fri from 9AM to 7PM Chat: Mon – Fri from 10AM to 10PM.

In-store Returns

Follow the steps listed below:

  • You are also entitled to return products ordered via Zegna.cn and Zegna Wechat Store to an Ermenegildo Zegna store, for a maximum of thirty (30) calendar days following the date of delivery.
  • Ensure that the products you are returning are in their original condition, with all tags (with disposable seals) and packaging included;
  • Pack the products in the original order box without sealing the package; and
  • Bring this package to the store of your choice along with the delivery documents (original invoice) and filled return form, both in the original package

Should your return meet our conditions stated above, you will receive a confirmation e-mail as soon as the refund for your return has been issued.

In-store you will receive a credit note document to keep until you will receive the email with refund confirmation.

Online returns can be brought to and processed in the below stores:

EZ BEIJING CCM

No. 81 Jianguo Road, 1F, Unit L108-113, Chaoyang District, Beijing

T: 010-65331481

EZ BEIJING CHINA WORLD

China World Trade Center Shop L206-208,2F,No.1 Jian Guo Men Wai Avenue, Chao Yang District, Beijing

T: 010-65053008/010-65053009

EZ BEIJING SEASON PLACE

No. 2 Jin Cheng Fang Street, Unit 2L103, Xi Cheng District, Beijing

T: 010-66220625/010-66220635

EZ BEIJING CENTRAL WFJ

115C, 1F, Buliding 1, No. 269, Wangfujin Street, Beijing

T: 010-65262350

EZ CHANGCHUN CHARTER TIMESQ.

1F, Suit A, No.1255 Chongqing Road, Changchun 

T: 0431-88981642

EZ CHENGDU IFS

No. 1, Section 3 Hong Xing Lu, Jinjiang District, Unit L104,204, Chengdu

T: 028-68900559

EZ CHENGDU YANLORD

No. 1, Section 2 Ren Min Nan Lu, Chengdu

T: 028-86717725/028-86715863

EZ CHONGQING TIME SQUARE

Shop No. L111 & L212 Chongqing Times Square No.100, Zourong Road,Yuzhong District, Chongqing

T: 023-63708053

EZ DALIAN TIME SQUARE

50 Renmin Road, Zhongshan District, Dalian

T: 0411-39857898/0411-39857899

EZ FUZHOU GRAND OCEAN

268 Ba Yi Qi Bei Road, Shop 101-102, Gulou Distric, Fuzhou

T: 0591-88590658

EZ GUANGZHOU LA PERLE

Shop 108, 1F, No.367 East Huanshi Road, Guangzhou

T: 020-83312220

EZ HANGZHOU EURO STREET

No. 17, 19, 21, Dongpo Road, Shangcheng District, Hangzhou

T: 0571-87172612

EZ HANGZHOU THE MIXC

701 Fu Chun Road Unit 141, Jiang Gan District, Hangzhou

T: 0571-89705860

EZ HANGHZOU TOWER

B Block, 1F, No.1 Wulin Square,Hangzhou

T: 0571-85163425

EZ HARBIN CHARTER

Unit No.1A-015on First Floor, Harbin Charter Phase II, No.99 Shanghai St., DaoLi District, Harbin

T: 0451- 87738318

EZ HEFEI INTIME

No.98 Changjiang Zhong Road, Hefei

T: 0551-62654288

EZ HUHHOT SHARGRI-LA

No. 5 Xi Ling Guo Le Nan Lu, 1F, Lobby Shop C, Huhhot, Inner Mongolia

T: 0471-3307393

EZ JINAN GUIHE

No. 1 Tian Di Tan Street, Unit 3, Jinan

T: 0531-82380632

EZ KUNMING GINKO SHIGUANG

985 Beijing Lu, Unit F1025, Kunming

T: 0871-65631338

EZ LANZHOU GUO FANG

No. 4-6 Dong Fang Hong Plaza, East Side, Unit L104, Cheng Guan District, Lanzhou

T: 0931-8841328

EZ SHANGHAI L'AVENUE

No. 99 Xian Xia Lu, Unit 102, Changning District, Shanghai

T: 021-60711661

EZ SHANGHAI PLAZA 66

Shop 112, No.1266 West Nanjing Road, Shanghai

T: 021-62880028

EZ SHANGHAI IFC

Unit L1-11, IFC, Bldg. D, No. 8 Central Avenue, Pudong District

T: 021-50120696

EZ SHENYANG CHARTER

Shop 1101-01,7-1 Beijing Street, Shenhe District, Shengyang

T: 024-22795518

EZ SHENYANG THE MIXC

No. 288 Qing Nian Da Jie, Shop 165, Heping District, Shenyang

T: 024-31379665

EZ SHENZHEN THE MIXC PHASE II

No. 1881 Bao An Nan Road, Shop S160, Luohu Disctrict, Shenzhen

T: 0755-82690523/0755-82690524

EZ SHIJIAZHUANG XIAN TIAN XIA 

326 Zhong Shan Dong Road, Shijiazhuang

T: 0311-85936589

EZ SUZHOU TAIHUA TOWER

No. 383 Ren Min Road, Unit 115, Suzhou, Jiangsu Province

T: 0512-65721321/0512-65721322

EZ TAIYUAN TIANMEI

No. 113 Chang Feng Da Jie, Unit 112, Taiyuan

T: 0351-8376160

EZ TIANJIN FRIENDSHIP

Shop L16,1F,No.21 Youyi Road, Hexi District, Tianjin

T: 022-60860103

EZ TIANJIN HISENSE

Shop 114,1F,No.188 North Jiefang Road,Heping District, Tianjin

T: 022-23198166

EZ URUMUQI MAISON MODE

Shop N-101B, Level 1, No. 689 North You Hao Road, Urumqi

T: 0991-6999057

EZ WENZHOU FORTUNE

No. 577 Che Zhan Da Dao, 1F, Wenzhou

T: 0577-88007635

EZ WUHAN MALL

Address: No. 690 Jiefang Avenue, Shop 8, Block C, Wuhan

T: 027-85578588

EZ WUXI CENTER 66

No. 139 Renmin Zhong Road, Unit 106, Chong’an District, Wuxi

T: 0510-68065768

EX XIAMEN PARAGON

No 199 Jia He Road,Paragon Centre Shop 102,Siming Disctrict,Fujian

T: 0592-5071102

EZ XIAMEN THE MIXC

L42+L143, L1, Xiamen MixC,No.99, East Hubin Road,Siming district,Xiamen

T:0592-6089287

EZ XIAN GINWA GAOXING

Floor 1, No. 33 Ke Ji Road, Xin Ji Shu Development District, Xi’an

029-62961178

EZ XIAN SKP

B1015, 1st Floor, NO. 261 Chang‘an North Road, Beilin District, Xi'an

T: 029-83698861

EZ YANTAI ZHENHUA

8th, West Main Street , Zhifu District, Yantai

T: 0535-6588051

EZ ZHENZHOU DAVID MALL

Zhengzhou David Mall Shop B007,1F,Dennis David Mall No.188 Bei Erqi Road,Jinshui

T: 0371-56558958

EZ QINGDAO HISENSE OLYMPI

Hisense Olympic, No. 117 Macau Road, Shinan District

T: 0532-66788195

EZ NANJING DEJI

18 Zhong Shan Lu, Nanjing Deji Plaza, Unit L116

T: 025-84764632/025-84764536

EZ NINGBO HEYI

Unit 1001, 1/F, No. 50 Heyi Road, Haishu District

T: 0574-87251766

EZ CHONGQING THE MIXC

Shop L107, Chongqing The MixC, No. 55 xiejiawan central street, jiulongpo district, ChongQing

T: 023-68823391

EZ CHANGSHA IFS

Suite No.L101 and L201, Changsha IFS , No.270 West Jiefang Road, Changsha, Hunan

T: 0731-82115601