This form only serves the goods purchased from website www.Zegna.cn and Zegna Wechat Store and in China in local Currency (RMB)
Subject to our Terms & Conditions, you are entitled to return products if you change your mind within thirty (30) calendar days of receiving the products.
To Process a return, just follow these simple steps:
1. Make sure the products have not been used, worn, altered, washed or damaged and that they have the identification tag with the disposable seal still attached.
2. All goods should be returned in their original and unused condition (with all original packaging, i.e.: dust bag and box etc.), with all labels and the disposable seal still attached. If any of the original packaging, labels and disposable seal has been removed, the goods will be considered used. Sealed products (for example, underwear, swimwear and fragrances) opened following delivery will be considered unreturnable, as such products are unsuitable for return due to health or hygiene reasons, or the quality/value of such products could be changed/devalued after being unsealed.
3. Please call Zegna contact center (400-626-8989 during working days: Mon - Fri from 9AM to 7PM) and follow the steps that Zegna contact center guide you on return.
4. Prepare the product(s) in original package and sealed with the tape Zegna provided you in the original delivery and pass the parcel to the courier Zegna Contact Center assigned to you. If you already applied the invoice per your purchase, please ensure your original invoice would be returned with the goods to Zegan together, or your refund would be rejected.
You are also entitled to return products ordered to an Ermenegildo Zegna store (Please refer to In-Store Returns Page), for a maximum of thirty (30) calendar days following the date of delivery.
Ermenegildo Zegna has the sole discretion in determining whether products are in original condition when returned to us.
Within seven (7) days from the time we receive the parcel, all returned products will be checked by Ermenegildo Zegna, and we will send you an email confirming acceptance of the returned products and the refund due to you and arrange the refund to you. Or if in the case of a denied return you will be notified of the reason and the package returned to you. Please note that various payment providers have different processing times for refunds and it may take a number of working days for refunds to be processed back to your original form of payment.
Returns must be sent from the same country in which your order was placed. We will not be able to accept returns from different countries.
We do not accept exchanges or provide refunds for purchases made in Ermenegildo Zegna stores via this return process. All purchases made in an Ermenegildo Zegna Store should be returned to one of our stores.
For more information on our returns policy please refer to www.zegna.cn
For assistance, email Customercare.email@example.com or call 400-626-8989 during working days: Mon - Fri from 9AM to 7PM Chat: Mon – Fri from 10AM to 10PM.
Follow the steps listed below:
- You are also entitled to return products ordered via Zegna.cn and Zegna Wechat Store to an Ermenegildo Zegna store, for a maximum of thirty (30) calendar days following the date of delivery.
- Ensure that the products you are returning are in their original condition, with all tags (with disposable seals) and packaging included;
- Pack the products in the original order box without sealing the package; and
- Bring this package to the store of your choice along with the delivery documents (original invoice) and filled return form, both in the original package
Should your return meet our conditions stated above, you will receive a confirmation e-mail as soon as the refund for your return has been issued.
In-store you will receive a credit note document to keep until you will receive the email with refund confirmation.
Online returns can be brought to and processed in the below stores:
EZ BEIJING CCM
No. 81 Jianguo Road, 1F, Unit L108-113, Chaoyang District, Beijing
EZ BEIJING CHINA WORLD
China World Trade Center Shop L206-208,2F,No.1 Jian Guo Men Wai Avenue, Chao Yang District, Beijing
EZ BEIJING SEASON PLACE
No. 2 Jin Cheng Fang Street, Unit 2L103, Xi Cheng District, Beijing
EZ BEIJING CENTRAL WFJ
115C, 1F, Buliding 1, No. 269, Wangfujin Street, Beijing
EZ CHANGCHUN CHARTER TIMESQ.
1F, Suit A, No.1255 Chongqing Road, Changchun
EZ CHENGDU IFS
No. 1, Section 3 Hong Xing Lu, Jinjiang District, Unit L104,204, Chengdu
EZ CHENGDU YANLORD
No. 1, Section 2 Ren Min Nan Lu, Chengdu
EZ CHONGQING TIME SQUARE
Shop No. L111 & L212 Chongqing Times Square No.100, Zourong Road,Yuzhong District, Chongqing
EZ DALIAN TIME SQUARE
50 Renmin Road, Zhongshan District, Dalian
EZ FUZHOU GRAND OCEAN
268 Ba Yi Qi Bei Road, Shop 101-102, Gulou Distric, Fuzhou
EZ GUANGZHOU LA PERLE
Shop 108, 1F, No.367 East Huanshi Road, Guangzhou
EZ HANGZHOU EURO STREET
No. 17, 19, 21, Dongpo Road, Shangcheng District, Hangzhou
EZ HANGZHOU THE MIXC
701 Fu Chun Road Unit 141, Jiang Gan District, Hangzhou
EZ HANGHZOU TOWER
B Block, 1F, No.1 Wulin Square,Hangzhou
EZ HARBIN CHARTER
Unit No.1A-015on First Floor, Harbin Charter Phase II, No.99 Shanghai St., DaoLi District, Harbin
T: 0451- 87738318
EZ HEFEI INTIME
No.98 Changjiang Zhong Road, Hefei
EZ HUHHOT SHARGRI-LA
No. 5 Xi Ling Guo Le Nan Lu, 1F, Lobby Shop C, Huhhot, Inner Mongolia
EZ JINAN GUIHE
No. 1 Tian Di Tan Street, Unit 3, Jinan
EZ KUNMING GINKO SHIGUANG
985 Beijing Lu, Unit F1025, Kunming
EZ LANZHOU GUO FANG
No. 4-6 Dong Fang Hong Plaza, East Side, Unit L104, Cheng Guan District, Lanzhou
EZ SHANGHAI L'AVENUE
No. 99 Xian Xia Lu, Unit 102, Changning District, Shanghai
EZ SHANGHAI PLAZA 66
Shop 112, No.1266 West Nanjing Road, Shanghai
EZ SHANGHAI IFC
Unit L1-11, IFC, Bldg. D, No. 8 Central Avenue, Pudong District
EZ SHENYANG CHARTER
Shop 1101-01,7-1 Beijing Street, Shenhe District, Shengyang
EZ SHENYANG THE MIXC
No. 288 Qing Nian Da Jie, Shop 165, Heping District, Shenyang
EZ SHENZHEN THE MIXC PHASE II
No. 1881 Bao An Nan Road, Shop S160, Luohu Disctrict, Shenzhen
EZ SHIJIAZHUANG XIAN TIAN XIA
326 Zhong Shan Dong Road, Shijiazhuang
EZ SUZHOU TAIHUA TOWER
No. 383 Ren Min Road, Unit 115, Suzhou, Jiangsu Province
EZ TAIYUAN TIANMEI
No. 113 Chang Feng Da Jie, Unit 112, Taiyuan
EZ TIANJIN FRIENDSHIP
Shop L16,1F,No.21 Youyi Road, Hexi District, Tianjin
EZ TIANJIN HISENSE
Shop 114,1F,No.188 North Jiefang Road,Heping District, Tianjin
EZ URUMUQI MAISON MODE
Shop N-101B, Level 1, No. 689 North You Hao Road, Urumqi
EZ WENZHOU FORTUNE
No. 577 Che Zhan Da Dao, 1F, Wenzhou
EZ WUHAN MALL
Address: No. 690 Jiefang Avenue, Shop 8, Block C, Wuhan
EZ WUXI CENTER 66
No. 139 Renmin Zhong Road, Unit 106, Chong’an District, Wuxi
EX XIAMEN PARAGON
No 199 Jia He Road,Paragon Centre Shop 102,Siming Disctrict,Fujian
EZ XIAMEN THE MIXC
L42+L143, L1, Xiamen MixC,No.99, East Hubin Road,Siming district,Xiamen
EZ XIAN GINWA GAOXING
Floor 1, No. 33 Ke Ji Road, Xin Ji Shu Development District, Xi’an
EZ XIAN SKP
B1015, 1st Floor, NO. 261 Chang‘an North Road, Beilin District, Xi'an
EZ YANTAI ZHENHUA
8th, West Main Street , Zhifu District, Yantai
EZ ZHENZHOU DAVID MALL
Zhengzhou David Mall Shop B007,1F,Dennis David Mall No.188 Bei Erqi Road,Jinshui
EZ QINGDAO HISENSE OLYMPI
Hisense Olympic, No. 117 Macau Road, Shinan District
EZ NANJING DEJI
18 Zhong Shan Lu, Nanjing Deji Plaza, Unit L116
EZ NINGBO HEYI
Unit 1001, 1/F, No. 50 Heyi Road, Haishu District
EZ CHONGQING THE MIXC
Shop L107, Chongqing The MixC, No. 55 xiejiawan central street, jiulongpo district, ChongQing
EZ CHANGSHA IFS
Suite No.L101 and L201, Changsha IFS , No.270 West Jiefang Road, Changsha, Hunan