FREE STANDARD SHIPPING AND RETURNS ON ALL ORDERS

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CUSTOMER CARE

If you need assistance, please do not hesitate to get in touch with our customer care team.

We look forward to helping you with your query.

Shipping Information

Learn more about delivery methods, times, shipping costs and return policies on Zegna.com. 

 

Shipping Lead Time


    Courier delivery time depends on the product category you ordered and the shipping destination you selected:

    • Lead time to most of the areas in the People’s Republic of China is between 2 to 5 working days since order submitted successfully through website www.zegna.cn and Zegna Wechat Store;
    • Lead time to more remote and rural areas located in Gansu Province, Jiangxi Province, Qinghai Province, Yunnan Province, Tibet Autonomous Region, Xinjiang Uygur Autonomous Region will be delivered within 8 working days since order submitted successfully through website. For any further enquiry you are always welcome to contact our Customer Care.
    • For safety purpose, land transportation will be applied for sensitive or inflammable products such as fragrances, grooming, shoe care products and products with batteries. For such product categories lead time will be longer, as no expedited shipping is allowed.

Shipping Information


    We will ship the product(s) in your order via SF courier to the delivery address in the People’s Republic of China. Our shipping partner will require a signature by you (or an adult authorized by you) upon receipt of the products. Please note that we will not deliver products to PO boxes. SF will also make a delivery during the weekend and public holidays. While during spring festival, you may expect the longer lead time. SF will always try to reach you but in case no succeed, SF will contact Zegna customer contact center and Zegna will handle the issue case by case based on the customer profile.

    You may check the progress of your order through the link in confirmation email or through the ORDER HISTORY section in the MY ACCOUNT area of our Website where you will be automatically redirected to the SF website.

In-Store Collection


    You may choose to collect the products in your order from one of our boutiques located in People’s Republic of China, during the store's normal opening hours.

    If you are collecting the products in person, you will need to show the boutique a copy of your order confirmation email and a valid identification document (i.e., your unexpired passport or ID Card).

    If you have authorized another person to collect the products on your behalf, this person will need to present:

    • a copy of your order confirmation email;
    • a copy of your valid identification document (i.e., a copy of your unexpired passport or ID Card);
    • the authorized person's valid identification document;
    • a simple letter of authorization from you, stating that you authorize that person to collect your products on your behalf.

     

    We will hold the products you ordered at the store for twenty (20) calendar days.

    If these products are not collected within these twenty (20) calendar days, the boutique will return the products to the warehouse and we will notify you. When this occurs, this shall be treated as a free return of your order and we shall provide you with a refund for these products.

    Please note that in case of In-store collection orders, the boutique cannot deliver or arrange delivery to a different or additional address. Accordingly, the product shall be collected at the store only.



    In- Store Collection Stores

    EZ BEIJING CCM

    No. 81 Jianguo Road, 1F, Unit L108-111, Chaoyang District, Beijing

    T: 010-65331481


    EZ BEIJING CHINA WORLD

    China World Trade Center Shop L206-208,2F,No.1 Jian Guo Men Wai Avenue, Chao Yang District, Beijing

    T: 010-65053008/010-65053009


    EZ BEIJING SEASON PLACE

    No. 2 Jin Cheng Fang Street, Unit 2L103, Xi Cheng District, Beijing

    T: 010-66220625/010-66220635


    EZ BEIJING CENTRAL WFJ

    115C, 1F, Buliding 1, No. 269, Wangfujin Street, Beijing

    T: 010-65262350


    ZZ BEIJING YANSHA

    2F No. 52 Liang Ma Qiao Road, Chaoyang District, Beijing

    T: 010-64651188-228


    ZZ BEIJING SHUANG AN

    No. 38 Bei San Huan West Road Unit 1A004, Beijing

    T: 010-62155089


    ZZ BEIJING SHIN KONG PLACE

    D 2008, Level 2, No.87, Jian Guo Road, Chao Yang District, Beijing

    T: 010-65928717


    EZ CHANGCHUN CHARTER TIMESQ.

    1F, Suit A, No.1255 Chongqing Road, Changchun, Jilin Province

    T: 0431-88981642


    ZZ CHANGCHUN OUYA

    1128 Gong Nong Avenue, Chaoyang District, Changchun

    T:0431-89207109


    EZ CHENGDU IFS

    No. 1, Section 3 Hong Xing Lu, Jinjiang District, Unit L104,204, Chengdu, Sichuan Province

    T: 028-68900559


    EZ CHENGDU YANLORD

    No. 1, Section 2 Ren Min Nan Lu, Chengdu, Sichuan Province

    T: 028-86717725/028-86715863


    ZZ CHENGDU RENHE GUANGHUA

    No. 19 Er Huan Lu Xi Er Duan, Qingyang District, Chengdu

    T: 028-61500971


    ZZ CHENGDU WANGFUJING

    No. 9 Ke Hua Zhong Lu, Wuhou District, Unit L01038, Chengdu

    T: 028-85077967


    EZ CHONGQING TIME SQUARE

    Shop No. L111 & L212 Chongqing Times Square No.100, Zourong Road, Yuzhong District, Chongqing

    T: 023-63708053


    EZ CHONGQING THE MIXC

    Shop L107, Chongqing The MixC, No. 55 xiejiawan central street, jiulongpo district, ChongQing

    T: 023-68823391


    ZZ CHONGQING STARLIGHT 68

    No. 68 Yangheyi Road, Unit 107, Jiangbei District, Chongqing

    T: 023-67113192


    EZ DALIAN TIME SQUARE

    50 Renmin Road, Zhongshan District, Dalian, Liaoning Province

    T: 0411-39857898/0411-39857899


    EZ FUZHOU GRAND OCEAN

    268 Ba Yi Qi Bei Road, Shop 101-102, Gulou Distric, Fuzhou, Fujian Province

    T: 0591-88590658


    EZ GUANGZHOU LA PERLE

    Shop 115-116, 1F, No.367 East Huanshi Road, Guangzhou

    T: 020-83312220


    EZ HANGZHOU EURO STREET

    No. 17, 19, 21, Dongpo Road, Shangcheng District, Hangzhou, Zhejiang Province

    T: 0571-87172612


    EZ HANGZHOU THE MIXC

    701 Fu Chun Road Unit 141, Jiang Gan District, Hangzhou, Zhejiang Province

    T: 0571-89705860


    EZ HANGHZOU TOWER

    B Block, 1F, No.1 Wulin Square, Hangzhou, Zhejiang Province

    T: 0571-85163425


    EZ HARBIN CHARTER

    Unit No.1A-015on First Floor, Harbin Charter Phase II, No.99 Shanghai St., DaoLi District, Harbin

    T: 0451- 87738318


    EZ HEFEI INTIME

    No.98 Changjiang Zhong Road, Hefei, Anhui Province

    T: 0551-62654288


    EZ HUHHOT SHARGRI-LA

    No. 5 Xi Ling Guo Le Nan Lu, 1F, Lobby Shop C, Huhhot, Inner Mongolia

    T: 0471-3307393


    EZ JINAN GUIHE

    No. 1 Tian Di Tan Street, Unit 3, Jinan, Shandong Province

    T: 0531-82380632


    EZ KUNMING GINKO SHIGUANG

    985 Beijing Lu, Unit F1025, Kunming, Yunnan Province

    T: 0871-65631338


    EZ LANZHOU GUO FANG

    No. 4-6 Dong Fang Hong Plaza, East Side, Unit L104, Cheng Guan District, Lanzhou, Gansu Province

    T: 0931-8841328


    EZ SHANGHAI L'AVENUE

    No. 99 Xian Xia Lu, Unit 102, Changning District, Shanghai

    T: 021-60711661


    EZ SHANGHAI PLAZA 66

    Shop 112, No.1266 West Nanjing Road, Shanghai

    T: 021-62880028


    EZ SHANGHAI IFC

    Unit L1-11, IFC, Bldg. D, No. 8 Central Avenue, Pudong District

    T: 021-50120696


    EZ SHENYANG CHARTER

    Shop 1101-01,7-1 Beijing Street, Shenhe District, Shengyang, Liaoning Province

    T: 024-22795518


    EZ SHENYANG THE MIXC

    No. 288 Qing Nian Da Jie, Shop 165, Heping District, Shenyang, Liaoning Province

    T: 024-31379665


    EZ SHENZHEN THE MIXC PHASE II

    No. 1881 Bao An Nan Road, Shop S160, Luohu Disctrict, Shenzhen, Guangdong Province

    T: 0755-82690523/0755-82690524


    EZ SHIJIAZHUANG XIAN TIAN XIA 

    326 Zhong Shan Dong Road, Shijiazhuang, Hebei Province

    T: 0311-85936589


    EZ SUZHOU TAIHUA TOWER

    No. 383 Ren Min Road, Unit 115, Suzhou, Jiangsu Province

    T: 0512-65721321/0512-65721322


    EZ TAIYUAN TIANMEI

    No. 113 Chang Feng Da Jie, Unit 112, Taiyuan, Shanxi Province

    T: 0351-8376160


    EZ TIANJIN FRIENDSHIP

    Shop L16,1F,No.21 Youyi Road, Hexi District, Tianjin

    T: 022-60860103


    EZ TIANJIN HISENSE

    Shop 114,1F,No.188 North Jiefang Road, Heping District, Tianjin 

    T: 022-23198166


    EZ URUMUQI MAISON MODE

    Shop N-101B, Level 1, No. 689 North You Hao Road, Urumqi, Xinjiang Uygur Autonomous Region

    T: 0991-6999057


    EZ WENZHOU FORTUNE

    No. 577 Che Zhan Da Dao, 1F, Wenzhou, Zhejiang Province

    T: 0577-88007635


    EZ WUHAN MALL

    Address: No. 690 Jiefang Avenue, Shop 8, Block C, Wuhan, Hubei Province

    T: 027-85578588


    EZ WUXI CENTER 66

    No. 139 Renmin Zhong Road, Unit 106, Chong’an District, Wuxi, Jiangsu Province

    T: 0510-68065768


    EX XIAMEN PARAGON

    No 199 Jia He Road,Paragon Centre Shop 102,Siming Disctrict, Xiamen, Fujian Province

    T: 0592-5071102


    EZ XIAN GINWA GAOXING

    Floor 1, No. 33 Ke Ji Road, Xin Ji Shu Development District, Xi’an, Shaanxi Province

    029-62961178


    EZ XIAN SKP

    B1015, 1st Floor, NO. 261 Chang‘an North Road, Beilin District, Xi'an

    T: 029-83698861


    EZ YANTAI ZHENHUA

    8th, West Main Street , Zhifu District, Yantai, Shandong Province

    T: 0535-6588051


    EZ ZHENZHOU DAVID MALL

    Zhengzhou David Mall Shop B007,1F,Dennis David Mall No.188 Bei Erqi Road, Jinshui, Zhenzhou, Henan Province

    T: 0371-56558958


    EZ QINGDAO HISENSE OLYMPI

    Hisense Olympic, No. 117 Macau Road, Shinan District

    T: 0532-66788195


    EZ NANJING DEJI

    18 Zhong Shan Lu, Nanjing Deji Plaza, Unit L116

    T: 025-84764632/025-84764536


    EZ NINGBO HEYI

    Unit 1001, 1/F, No. 50 Heyi Road, Haishu District

    T: 0574-87251766


    EZ CHANGSHA IFS

    Suite No. L101 and L201, Changsha IFS, No.270 West Jiefang Road, Changsha, Hunan

    T: 0731-82115601


    ZZ GUIYANG LIXING

    No. 52 Zhong Hua Nan Road, Guiyang

    T: 0851-85823475